Customer Advisor - Business Services

Customer Advisor – Business Services

Fixed Term / Secondment - Up to 12 months

Location: Pity Me, Durham

Salary: Up to £29,400 – depending on experience

About the role

At Northumbrian Water, we want all of those we serve to enjoy an unrivalled experience and for all customers to have an equal voice. We always seek to offer friendly, proactive, and high-quality service, whatever the query our customers have.

We have an exciting opportunity to join the Customer Directorate as a Customer Advisor within the Business Income department. Reporting to the Customer Team Manager, you will be responsible for building effective relationships with our customers and internal stakeholders.

In addition, you will provide an accurate and efficient Accounts Receivable service, ensuring the correct allocation of payments for all stakeholders. You will provide written or verbal advice to customers’ invoice queries. You will also be proactive in ensuring that finances are managed effectively, customers are billed correctly, and any outstanding payments are collected. You will be able to offer advice on the payment options available and negotiate payment arrangements where necessary.

Providing an unrivalled customer experience is essential to us, as our aim is to treat all customers fairly and consistently and to provide experiences that demonstrate respect and empathy always. We always aim to make sure that our people consider how best to serve every single customer.

About you

Our customers are at the heart of our business, which is why our Customer Service Advisors are positive, enthusiastic people who are passionate about delivering an exceptional customer experience.

We are looking for proven communication skills and individuals who relish taking ownership and responsibility to meet the needs of our customers.

We have a one team culture, so you will need to be flexible to the needs of the department and have excellent time management skills to manage a varied workload.

You will be solution-focused individual with the ability to problem-solve using first-class numerical skills and attention to detail.

Experience within an Accounts Receivable team or collections department would be desirable but not essential.

You will be self-motivated and have proven experience meeting targets and tight deadlines in a fast-paced environment.

Here at Northumbrian Water/Essex & Suffolk Water, Diversity, Inclusion and Equity means bringing your full self to work. We encourage and welcome applications from all underrepresented groups, as we believe and strive for community representation within all our teams, structures and organisation.

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we're committed to delivering great service, putting our customers at the heart of everything we do.