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Business: Verisk Life, Health and Travel (LH&T) has over 20 years’ experience of providing risk assessment tools to the insurance market and was acquired by Verisk Analytics in 2017. LH&T provides medical and veterinary underwriting software to insurance providers that enables the rating of pre-existing medical conditions to allow informed underwriting decisions to be made on travel, pet and other health-related insurance products. Clients range from multinational and specialist insurers to insurance brokers and aggregators.

Location: The role will be based at LH&T's Head Office in Esher, Surrey but may require occasional travel to Verisk’s London office or to client sites.

Hours: 35 hours per week. Standard hours are 9am-5pm but the incumbent will be expected to work the required hours to fulfil the job responsibilities. LH&T operates hybrid working with a minimum of 2 days in the office per week.

Reporting To: Director of Operations

Responsibility for others: None

Main purpose of the job (why does the job exist?) including responsibilities:

Due to the expansion of the business and its strategic plans for the future, LH&T is seeing increasing client numbers in addition to launching new products and increasing its reach into other regions. The ongoing management of its large existing client base and the successful on-boarding of new clients is an integral part of the business and a key component in its client retention strategy.

LH&T needs to scale up its client onboarding and support as it launches in new products and territories whilst also continuing to provide an excellent standard of service for existing clients. It also needs to keep abreast of key legal and regulatory changes in its existing markets and to understand the potential impact of entering new ones. LH&T is therefore looking for a Senior Operations Support to assist the Director of Operations in overseeing and delivering the business’ operational activities.

The primary responsibilities of the role are:

• Onboarding new clients and overseeing all aspects of their integrations including arranging non-disclosure agreement (NDA’s) and contracts, business decisions, auditing and sign-off.
• To provide ongoing support to and account management for existing clients, including maintaining comprehensive notes of meetings and key conversations and being able to identify opportunities, issues or future implications for LH&T’s business relationships.
• Drafting and maintaining standard operating procedures, assisting with office administration and special projects.
• Liaising with the Risk Rating Australia team to align and standardise the processes, functions and reporting between the two operations. This is also vital for global clients where a cohesive view of the client relationship needs to be maintained and presented.
• Supporting the Director of Operations in ensuring and demonstrating LH&T’s compliance with legal and regulatory requirements and other Verisk policies.
• To support the Client Services (CS) team with client contract negotiations, providing guidance and input based on feedback from Verisk shared service teams such as Legal and Compliance as required.
• Documenting the outcomes of client contract negotiations to identify common themes/trends and updating the LH&T contract templates to reflect these as well as market expectations and changes in the legal and/or regulatory landscape.
• Working with Verisk’s procurement team to complete due diligence, negotiate contracts and onboard new vendors.
• Identifying operational inefficiencies and implementing process improvements initiatives, including the analysis of results from client feedback surveys.
• Providing insight to the senior leadership team with monthly operational and CS metrics.

Skills / Experience:

• High energy level with a solid work ethic.
• Strong communication skills across multiple channels, levels and stakeholders.
• Managing client relationships and consistently delivering exceptional customer service.
• Focused on accuracy and attention to detail.
• Problem-solving, planning and analysis.
• Proactive with the ability to work productively both autonomously and across multiple internal teams.
• A commitment to continuous improvement, both personally and within the business.
• Ability to understand the impact of regulation and legislation and apply this to LH&T products and services.
• Solid understanding of core MS Word and Excel and experience using CRM software (e.g. Salesforce). MS Visio and Powerpoint would also be advantageous.
• The ability to research, discern and provide accurate and relevant information, including data-driven evidence for recommendations.
• Previous experience within a legal and/or compliance setting would be an advantage.

In 2022, Verisk received Great Place to Work® Certification for our outstanding workplace culture for the sixth year in a row and second-time certification in the UK, Spain, and India. We’re also one of the 38 companies on the UK’s Best Workplaces™ list and one of 18 companies on Spain’s Best Workplaces™ list.

For over fifty years and through innovation, interpretation, and professional insight, Verisk has replaced uncertainty with precision to unlock opportunities that deliver significant and demonstrable impact. From our historic roots in risk assessment, we’ve grown to provide analytic insights that help transform industries focused on some of the world’s most critical areas. Today, the insurance industry relies on Verisk to be, and to make the world, more productive, resilient, and sustainable.

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Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability.

http://www.verisk.com/careers.html

Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.

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