We have an amazing opportunity for you to work with one of our prestigious financial clients, Lloyds Banking Group. We are looking for a hardworking, motivated, and most importantly a caring person to join our contact centre team to support our customers.

Lloyds Banking Group is well known for putting their customers at the heart of everything they do, as well as their employees.

This is a great time to start your career with Lloyds Banking Group as there will be opportunity for temporary roles to become permanent.

• There's no need for any previous financial services experience - we'll provide all the training required across a comprehensive 6-week training programme.

Role: Customer Service Advisor - Edinburgh South Gyle
Location: Teviot House, 41 South Gyle Crescent, EH12 9ZA
Pay rate: £11.70 per hour
Contract: 6-month contract with the opportunity of extension and to become a permanent employee.
Hours: Full time, 35 hours per week - Monday to Friday, 9 am to 5 pm
Opportunity for hybrid working after training. (2 days in Office, 3 days working from home).

Job Description:

• Managing inbound customer calls relating to banking accounts and products.
• You will be the first point of contact for all tasks regarding business banking (cancelled DD's, request for statements, internet banking, advise on business banking).
• You will also be working very closely with the Financial Crime Team i.e Fraud, AML & Credit Risk.
• Telephony and admin-based tasks.
• Building good relationships with customers and colleagues, that will exceed their expectations.

Skills:

• Excellent oral and written communication.
• Positive and approachable attitude with a continuous improvement mindset.
• The passion to put yourself in the customers' shoes, show empathy and be dedicated to resolving their query.
• Understanding and interpreting data at a basic level.
• Confident in processing a high volume of transactions while maintaining high level of accuracy at all times.

Benefits:

• Fully paid training & excellent career development opportunities.
• Great rates of pay which is paid weekly/Overtime opportunities.
• Generous holidays with 28 days per year.

About our site...

With a lively workplace that enjoys a community from all parts of society this site enjoys the following facilities:
- Good travel networks - Bus stop is a 5/10 min walk, Tram and Train links also available.
- Free access to UnMind - a mental health and wellbeing platform that you can use throughout the duration of your assignment to support with mental health, life events, and physical health and wellbeing.

• On-site parking with electric charging docks available, canteen and Starbucks.

Lloyds Banking Group are dedicated to developing their employees and helping them progress in their careers through guidance from some of the most influential and experienced managers in the banking industry.

So, if you are looking to grow and develop yourself within the financial world, then get in touch with us today or apply now!