Job Description

Job description

Valley Vets have been providing veterinary care for over six decades, but at no point have we stopped progressing and improving. We are a long established, independent, progressive veterinary practice that believes wholeheartedly in first class patient, client and employee care. Our aim within the practice is to treat our patients as though they were our own animals, and to treat our clients in the way we would wish to be dealt with ourselves.

Position:

Position: Receptionist
Location: Pentyrch
Hours a Week: 35
Shift Pattern: Monday - Friday. Rota working times. Will be working 7 hours between the times of 08:00-18:00. (1 Hour Lunch Break)

Purpose of Position:

The Receptionist is the link between the clinical team and our amazing clients and patients. Because of this, in this role, you are expected to run the reception desk with organisation, compassion and maturity.

Duties/Responsibilities will include:

· Keeping front of house, dispensary and consult room’s clean and tidy at all times.

· Ensuring all consult rooms are suitably stocked.

· Answer telephone calls and deal with nature of call accordingly.

· Handling client queries in correct manner.

· Ensuring good communication between front desk and clinical team

· Complete any necessary paperwork, including consent forms, etc.

· Managing float, taking payments and completing Day Book.

· Various administration duties include:

o Direct Claim Set ups

o Scanning paperwork to file

o Emailing Client Practices case reports/histories

o End of Day banking

o Monitoring reception mailbox

· Adhering to strict GDPR policies.

· Ensuring smooth hand over to the next team

· Supporting clinical where necessary.

· Other duties as and when necessary. At quiet times, please offer assistance wherever needed

(This list is by no means exhaustive and more tasks may be added to the above list as you settle in to your role.)
To be considered for this role, you will need to demonstrate strong administration, organisational and customer service skills, with a keen eye for detail.

Additional Information:

Valley Vets, based in South Wales has four branches. Ystrad Mynach, Cardiff, Pentrych and Caerphilly. We also have our state of the art Veterinary Hospital in Gwaelod Y Garth, Cardiff.

Valley Vets is part of VetPartners LTD which in total has over 40 practices in South Wales.

The successful candidate will have 30 days holidays a year inclusive of bank holidays. Benefits include workplace pension scheme, expenses towards uniform and staff pet discounts. We also offer Health Shield benefits which cover everyday health needs of staff by providing cashback for dental, optical and physiotherapy costs, alongside offering wellness services such as a Virtual GP surgery and Employee Assistance Programme.

Closing Date for Applications: 4pm Monday 15th of May 2023

Due to the volume of applications received, if you do not hear from us by Friday 19th of May then your application has been unsuccessful.

Job Type: Permanent, Full-Time

Salary: £19,346.60 (£10.63 an hour)

Job Types: Full-time, Permanent

Salary: £10.63 per hour

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Pentyrch, CF15 9QL: reliably commute or plan to relocate before starting work (required)

Experience:

• Veterinary Receptionist: 1 year (preferred)
• Customer Service: 1 year (required)

Work Location: In person

Application deadline: 15/05/2023

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