Objectives • To deputise for the General Manager in their absence, including covering days off and holidays. • Support your General Manager to deliver a profitable business whilst delivering the brand offer • To maintain a safe and legal business adhering to all Company and legal requirements • To have an impeccable guest focus • To create a fun, friendly family environment for your teams to work in Responsibilities
PEOPLE • Provide direction and guidance when on shift to support team to deliver exceptional service and the brand offer • Coach the team • Support the team to complete their training and learning journeys • Take a proactive part in team meetings ensure all relevant information is cascaded
PROFITS • Ensure that food and drinks stock counts are completed at the required times. Effectively manage all waste to a minimal level to maintain profitability • Manage labour effectively to ensure team members are deployed at the correct times for trading levels • Manage all lines of the P&L account to maximise profit in the business • Act as a sales ambassador, upselling at every opportunity to maximise profits
GUESTS • Always deliver excellent guest service and coach the team to do the same • Deal with guest enquiries and resolve complaints quickly and professionally • Value guests by engaging with them and encouraging them to revisit • Ensure the guest profile is managed effectively to deliver the brand offer
PRACTICES • To ensure the business is operated in a safe and legal way at all times, complying to Licensing and Food Hygiene Laws. • All relevant due diligence and other Company compliance is completed at the required times • Manage property maintenance issues • Attend and take an active role in brand roadshows and other workshops Qualifications • Personal Licence Holder Behaviours • Share the Big Picture • Deliver Results • Innovate & change • Working Together • Grow your people Pre-requisites • High level of digital skills, including use of social media and to be computer literate • Hands-on experience in customer facing roles • Excellent interpersonal skills • Good written and oral communication skills • The ability to work in a team • Good planning and organisational skills • The ability to work independently and make decisions confidently • Problem-solving ability, to resolve issues as they arise
Job Types: Full-time, Part-time, Permanent, Apprenticeship
Part-time hours: 25 per week
Salary: Up to £10.92 per hour
Benefits:
Schedule:
Work Location: In person
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Job Number 23079444 Job Category Rooms & Guest Services Operations Location JW Marriott Grosvenor House London, 86-90 Park Lane, London, London, United Kingdom VIEW ON MAP Schedule
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