Objectives • To deputise for the General Manager in their absence, including covering days off and holidays. • Support your General Manager to deliver a profitable business whilst delivering the brand offer • To maintain a safe and legal business adhering to all Company and legal requirements • To have an impeccable guest focus • To create a fun, friendly family environment for your teams to work in Responsibilities
PEOPLE • Provide direction and guidance when on shift to support team to deliver exceptional service and the brand offer • Coach the team • Support the team to complete their training and learning journeys • Take a proactive part in team meetings ensure all relevant information is cascaded
PROFITS • Ensure that food and drinks stock counts are completed at the required times. Effectively manage all waste to a minimal level to maintain profitability • Manage labour effectively to ensure team members are deployed at the correct times for trading levels • Manage all lines of the P&L account to maximise profit in the business • Act as a sales ambassador, upselling at every opportunity to maximise profits
GUESTS • Always deliver excellent guest service and coach the team to do the same • Deal with guest enquiries and resolve complaints quickly and professionally • Value guests by engaging with them and encouraging them to revisit • Ensure the guest profile is managed effectively to deliver the brand offer
PRACTICES • To ensure the business is operated in a safe and legal way at all times, complying to Licensing and Food Hygiene Laws. • All relevant due diligence and other Company compliance is completed at the required times • Manage property maintenance issues • Attend and take an active role in brand roadshows and other workshops Qualifications • Personal Licence Holder Behaviours • Share the Big Picture • Deliver Results • Innovate & change • Working Together • Grow your people Pre-requisites • High level of digital skills, including use of social media and to be computer literate • Hands-on experience in customer facing roles • Excellent interpersonal skills • Good written and oral communication skills • The ability to work in a team • Good planning and organisational skills • The ability to work independently and make decisions confidently • Problem-solving ability, to resolve issues as they arise
Job Types: Full-time, Part-time, Permanent, Apprenticeship
Part-time hours: 25 per week
Salary: Up to £10.92 per hour
Benefits:
Schedule:
Work Location: In person
11.95 up to 13.00 per hour - This isnt stacking shelves. Starting at 5am some days to set up the store bakery for the day or finishing at 11pm on others to
25 Days + Bank HolidaysUp to 8% Pension ContributionSummaryThe SIOP Planner role covers from customer demand via portal or data inputs to laying out a production plan for the operations team to
Discounted high street and online stores, discounted hotels and travel, health scheme cash back and so much more!
There are places for all experience levels. Maintaining clean and tidy Back of House areas. Cleaning equipment, utensils, crockery, and cutlery and ensuring
Company Description Merkle is a leading data-driven customer experience management (CXM) company that specialises in the delivery of unique, personalised customer experiences across platforms and