Job profile

Job reference

REQ004572

Date posted

14/03/2023

Application closing date

Blank

Location

Tower Hamlets

Salary

GBP £31,500.00

Package

plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Contractual hours

40

Basis

Full time

Job category/type

Full Time, Permanent

Job description

Recruiting for a Deputy Manager to join our Mental Health Service in Tower Hamlets!

GBP £31,500.00 per annum, working 40 hours per week, plus 25 days Annual Leave, Pension schemes, Staff discounts, healthcare and more.

Job Overview:

The Deputy Contract Manager is responsible for the operational management of 298 Commercial Road & Dean Cross Street. Working in partnership with stakeholders, external agencies and our Commissioning Team, you will lead your team to offer high quality support to customers who experience severe mental health diagnosis to maintain their tenancies and empower people to live their best lives and move to independence. Responsible for Safeguarding our customers, you will promote sector best practice and legislative compliance to keep our customers safe within their environment.

The role provides direct line management, leadership, coaching and support to Support Workers, Specialist Support Workers and Night Support Workers, ensuring compliance with current legislation, contractual requirements financial regulations and Look Ahead Policy and Procedures.

This role deputises for the Area Service Manager when required.

Service Information:

298 Commercial Road is supported housing project offering high and low support with an internal step-down Dean Cross Street. The service was commissioned by the Tower Hamlets Mental Health Partnership as part of Tower Hamlets Mental Health Accommodation Strategy.

The service provides an alternative pathway for those that might otherwise reside in specialist residential care settings. The service supports individuals to transition from hospital/high care residential and supported living schemes (SLS) settings through to independent living.

Key Responsibilities:

This is not an exhaustive list of all the duties and responsibilities that may be required from time to time and is subject to change in accordance with the needs of Look Ahead.

Service Management

• Develop and promote key business relationships with stakeholders to achieve excellence in service delivery and maximise new business opportunities.

People Management.

• Lead and motivate your team to foster a forward thinking, positive “can do” working environment and culture.

Person Specification:

-Leadership and Management - Passionate, enthusiastic and motivated towards excellence and the continuous improvement of the Service and personal performance with a solution focused, pro-active can do attitude. Adept at talent management and developing employees career progression. Handles conflict management professionally. Open to feedback and self development.

-Communication - An excellent and honest communicator at all levels, with an empathetic, approachable and open approach. Is respectful, articulate and has a considered style of communication. Assertive when necessary.

-Decision-making - Has a practical and logical outlook and is well organised. Is fundamentally confident, calm and resilient and does not let emotion adversely impact situations or obscure judgement. Handles pressure well.

Skills, Knowledge and Experience:

Essential:

• GCSEs in English and Maths (grade A-C).

• 3 years experience of supporting vulnerable adults with complex needs including substance misuse, offending histories, complex trauma, personality disorder and related mental health diagnosis to live independently

• Possess excellent leadership skills with a positive, can do attitude

Desirable:

• Up to date knowledge of current mental health legislation

• Experience of using Microsoft Outlook, Excel and Word

• Demonstrable verbal and written Communication skills

If your application for this role is unsuccessful, but we feel that you would be suitable for another role, we may contact you to discuss alternative opportunities. If this occurs you would not need to submit another application for the alternative role.

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

This role requires a valid Right to Work for the UK as Look Ahead are not a sponsoring organisation.

We are committed to diversity and inclusion at work and are accredited with Silver in the Inclusive Employers Standard 2021. We are a proud member of the Employers Domestic Abuse Covenant and encourage applications from a diverse range of applicants of all backgrounds.