• 12 Months FTC Debt Management and Litigation role in Slough
• Immediate start available!

About Our Client

This Debt Management and Litigation role will be working for a fast growing business in Slough.

Job Description

This temporary Debt Management and Litigation position, will involve the following responsibilities:

• Support the relationship with the Outsourced Debt Providers and own the governance framework to ensure that debt exposure is reduced and monthly KPIs are achieved.
• Manage third-party suppliers and monitor KPI performance, reviewing our Competency and Performance (CAP) process and ensuring we reduce the overall debt position.
• Be proactive in anti-money laundering, all compliance reporting and dealing with vulnerability and debt.
• Ensure effective communications with Outsourced Debt Providers, reporting key issues when they arise.
• Demonstrate good customer service skills whilst initiating and receiving inbound and outbound calls.
• Apply Treat Customers Fairly (TCF) principles and follow FCA guidelines.

The Successful Applicant

The successful candidate for this position based in Slough, will need to have the following skills:

• Solid understanding of the recovery and collections process.
• Have a good understanding of how to treat vulnerable customers and Consumer Duty
• Have regular conversations with our third-party suppliers so we understand trends and can act upon them.

What's on Offer

This role has great benefits on offer.