Customer Service Representative Job at Logic4Training, London UB5

L0RlWEZwRUNpd2l2SGNtTDUweHRtdz09

Job Description

Logic4training is the UK’s leading Training and Assessment provider within the building services sector, encompassing gas, oil, electric, plumbing, refrigeration, renewable energy, smart meter and new entrant’s courses. We provide high spec training and assessment facilities for our employees to work from to be able to deliver the best training to our candidates. We are now looking for a new Customer Service & Sales Advisor to join our Sales Team at Logic4training’s Head office in Northolt

Requirements

  • Sales experience on the phone or face to face.
  • Proven success in your sales ability, confident negotiator and ability to ‘close the deal’.
  • Confidence to sell services and upsell on course training materials.
  • Computer literate, including the use of outlook, word and excel.
  • Experience in administration tasks such as sales mailshots and logging sales leads.
  • Exceptional telephone manner.
  • Strong focus on high level customer service, including telephone and face to face experience.
  • Positive, friendly and supportive attitude to work as a team.

Job Description and Responsibilities

  • Respond to warm leads/incoming sales enquires via telephone and email ensuring a professional mannerism at all times.
  • Follow-up phone calls and emails to potential customers.
  • Provide detailed course information to clients, answering any questions they may have in regards to courses and payment
  • Follow up on sales leads including referrals from current candidates.
  • Proactively increase business growth through lead generation, upselling and cross selling.
  • Complete outreach activities including; mailshots and call drives to drive sales leads.
  • Transmittal of candidate results from assessments to the certification body.
  • Take payments from customers.
  • Prepare sales documents such as agreements, invoices and quotes according to the company’s standards
  • Strategic account management of existing and new corporate clients.
  • Record notes on CRM system keeping your sales leads information up to date.
  • Ability to use own initiative and cope with competing demands to priorities tasks.
  • Demonstrate the full potential of our services and products to clients.

Employee Benefits

As well as a competitive salary and bonus scheme, we offer rewarding employee benefits including, 24 days holiday + the standard 8 bank holidays, we also offer an additional paid holiday day for your birthday and a workplace pension scheme. In addition we offer excellent training and development. Further employee benefits include; Cycle to work scheme, Specsavers premium optical care scheme, daily employee continental breakfast, monthly employee’s lunches and casual dress Fridays!

Job Types: Full-time, Permanent

Salary: £30,000.00-£40,000.00 per year

Benefits:

  • Bereavement leave
  • Company car
  • Company events
  • Company pension
  • Free parking
  • On-site parking
  • Sick pay

Schedule:

  • Flexitime
  • Monday to Friday

Supplemental pay types:

  • Bonus scheme
  • Performance bonus

Ability to commute/relocate:

  • England, UB5 5QQ: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (preferred)

Experience:

  • Direct sales: 5 years (required)
  • Customer service: 5 years (required)

Work Location: In person

Reference ID: CSTN523

Similar Jobs

Trailer Auto Group (TAG)

Inspector Job at Trailer Auto Group (TAG)

Reporting to the Operations Manager, your key responsibilities will be to ensure all Trailer Auto Group (TAG) products are completed to specification and up to

Merkle

Digital Analytics Associate Job at Merkle

Company Description Merkle is a leading data-driven customer experience management (CXM) company that specialises in the delivery of unique, personalised customer experiences across platforms and

Informa Connect

Marketing Manager Job at Informa Connect

Helping plan all aspects of your marketing campaigns. Ideally at least 2 years experience working in a marketing role in events, media or a related industry,

HSBC

Customer Service Representative Job at HSBC

As a Contact Centre Customer Service Advisor, you will provide our customers with an outstanding service we can all be proud of, by taking ownership of customer

Berkshire Healthcare NHS Foundation Trust

Security Officer Job at Berkshire Healthcare NHS Foundation Trust

The service will employ an innovative model to provide out of area service delivery, gatekeeping for S117 after care applications, out of area placements