Job Description

***Please note this is for a customer service role in a secure monitoring centre and does not require the experience of a door supervisor/security guard. We do put our monitoring staff through a SIA Public Space Surveillance (CCTV) licence, therefore if you have this type of SIA licence, this job may be of interest to you. However, the role at present does not involve any monitoring of CCTV systems. If you are looking for a security guard position please DO NOT apply***

Security Liaison Officer required for a busy and vibrant company based in Coalville.

We are looking for a hardworking and efficient Security Liaison Officer to join our rapidly-growing Coalville-based telematics company Global Telemetrics, which is the name behind proven and award-winning stolen vehicle tracking brands such as SmarTrack and Autowatch UK. This vacancy is for a position within our Stolen Vehicle Recovery Team, and is primarily focused on providing quality customer service and liaising with various police forces over the phone. The role therefore contributes directly towards the company’s continued focus and drive to serve our customers in the best possible way and protect their assets.

The core role itself has the following daily duties:

• Calling customers on the alerts received to ensure the vehicle is safe and secure.

• Liaising with Private Investigators and Police in a Theft situation.

• Speaking with our installer/dealer network providing product and technical support.

• Speak with the installer network set up and commission new tracking devices when they are fitted, this involves testing and data entry.

• Providing customers with product and technical support in relation to tracker accessories, mobile apps, and website platforms.

• Running daily Police checks for all vehicles of Police interest and any potential stolen vehicles that are not reported to us.

The ideal candidate will have a majority of the following:

• Previous experience in an admin or customer service role

• Excellent telephone manner

• Able to adapt to different tasks and workloads and work under pressure

• Organised and able to prioritise workload

• Good team player

• Excellent oral and written communication skills

• IT proficient with good data entry skills

Job Type: Full-time

Salary: £11.00-£12.00 per hour

Benefits:

• Company events
• Company pension
• On-site parking

Schedule:

• 12 hour shift

Supplemental pay types:

• Bonus scheme

Experience:

• customer service: 2 years (preferred)

Licence/Certification:

• Driving Licence (preferred)

Work Location: One location

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