General Manager Job at National Trust, Helston

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Job Description

Opportunities like this don’t come around very often. A General Manager role in the National Trust is both challenging and rewarding in equal measure; it is the driving force behind operational performance and the key leadership role within property groups which operate with a significant degree of autonomy. We’re looking to recruit someone special, who can lead the management of our extensive portfolio of coast, countryside, historic buildings & gardens, across West Cornwall. With an in-depth knowledge of nature or cultural heritage and improving public access to the outdoors, you’ll turn strategy into reality and deliver across a broad range of operational areas. What’s more is that you’ll do this for an organisation you can really believe in as we continue to look after special places for everyone, forever


What it's like to work here:We have a tremendously diverse portfolio in West Cornwall which is enjoyed and appreciated by many hundreds of thousands of residents and visitors each year.

With four pay to enter properties and thousands of hectares of coast and countryside. including World Heritage Sites and Bronze Age archaeology, this is truly a significant place.

There is a wide mix of income-earning commercial activity. We have numerous residential properties; holiday cottages; farm tenancies and licences.

A motivated and highly committed team of people, both staff and volunteers, help to look after all the special places that comprise the West Cornwall portfolio. Community is at the heart of what we do and we have established strong partnerships as a foundation to the way we work. We are highly focused on our organisational goals and in the medium to long term we remain committed to restoring a healthy and beautiful natural environment throughout our portfolio and to inspire people with great experiences so that we can continue to grow support.


What you'll be doing:You’ll be part of a successful wider organisation, who will both support you and provide assistance in the success of your portfolio. You’ll manage an experienced Property Leadership Team and your motivational style will inspire and enable them to deliver outstanding results across all areas of the portfolio, in order to help generate the funds to invest back into further conservation and progress the National Trusts charitable purpose.

You’ll be competent at seeking out and establishing strong networks with external partners and stakeholders. You’ll work with statutory agencies to ensure our designated sites are well managed, with neighbouring communities to build resilient communities who benefit from our work, and with a diverse range of other partners to ensure our approach and offer is inclusive.

Behind all of our work sits a strong culture of risk management and compliance.

Assessment Centres will be held on the 23rd May and second interviews the following week.


Who we're looking forWith a wide range of skills and experience, you'll need to demonstrate the following:
  • Experience of leading teams in visitor focussed businesses.
  • Able to work with your local communities in an empathic and authentic way.
  • An enthusiastic advocate for diversity and inclusion
  • Experience of operational management
  • A natural collaborator, adept at building effective working relationships with a wide variety of people, internal and external.
  • Experience of managing risk
  • A natural motivator and coach with an ability to both support and challenge, helping your Heads of Department achieve their full potential.
In this role there will be a requirement to work weekends on occasions. Due to the rural location of the portfolio, you’ll also need a full valid UK driving license.

The packageThe National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.

  • Substantial pension scheme of up to 10% basic salary
  • Free entry to National Trust places for you, a guest and your children (under 18)
  • Tax free childcare scheme
  • Rental deposit loan scheme
  • Season ticket loan
  • Perks at work discounts i.e. gym memberships, shopping discount codes, cinema discounts
  • Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
  • Flexible working whenever possible
  • Employee assistance programme
  • Free parking at most locations
  • Independent financial advice


Requirements :Compliance.Eligibility to Work in the UK
Permanent f/t (37.5 hrs pw)

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