Who we are:

Farsight focuses on delivering transformational change across services, people and organisations. Our thinking frameworks, methods, skills, and experience support organisations improve their services, change their approaches and the way they work, and advance how they support and develop their people.

We specialise in tackling complex issues and solving tricky problems. This has meant that we often work in the public sector, supporting initiatives that improve society and the lives of citizens.

Work areas across government include education, apprenticeships and skills development, social care, rehabilitation, housing, and criminal justice; and we also work with some private sector and not-for-profit clients on key initiatives and important organisational changes.

We provide full-service user-focused digital consultancy across research, analysis, design, content creation, engineering, and delivery

What you’ll be doing:

With training and support, you’ll work on client teams to:

• design user centred services in collaboration with user researchers, interaction and service designers
• create and validate user needs
• design content across end-to-end journeys - from UX copy to emails, guidance to text messages - ensuring there’s a consistent message throughout
• maintain, evaluate and improve content using content strategy, data, research and testing
• lead areas such as product naming, service and project taxonomies and style
• help your team communicate clearly and help shape the narrative for reports and presentations
• take part in design critiques and contribute to the content design communities in Farsight and with our clients
• advocate for content and user centred design in your team, with clients and in Farsight
• work on internal design projects.

Requirements

We are looking for ambitious, curious and creative people.

To work as a content designer at Farsight, you’ll need to:

• have experience working in content design or a content related job, such as a journalist, website editor, content editor, communications executive or technical writer
• have excellent spelling, grammar and editorial skills
• have an awareness of content design principles, accessibility and prototyping
• be comfortable working in the open, collaborating with different people and enjoy iterative, fast paced project work
• be committed to gaining the skills and experience to perform at a high level on a client-side agile digital team
• be supportive, collaborative and happy to share your work early and take on other’s feedback
• be professional at all times, and work to the deadlines set
• be able to communicate in a clear way
• enjoy problem solving and learning about new subject areas
• ideally be familiar with agile principles and government service design

Benefits

What we can offer your career:

Developing our people is at the heart of everything that we do.

Our environment is friendly, supportive and collaborative. We offer a learning and development programme that is tailored to you. New ideas are encouraged and there’s plenty of opportunities to innovate and make an impact. We can promise that the work will be varied and interesting and will give you lots of opportunities to develop and grow.

We have 3 promotion windows open each year so you can progress through the company.

You’ll be encouraged to get involved in coaching and mentoring and contribute to the development of user centred design at Farsight.

More about our company benefits:

• 29 days holiday and Bank Holidays off - dependent on level.
• Flexible working. You might spend 3 days a week working from home, with one in the Farsight London office at the Oval and one day a week with clients. This is flexible and we will consider remote working candidates.
• Flexible working around our core hours of 10am to 4pm.
• Pension, we pay 5% into your pension and you pay 3%.
• Death in service benefit of four times your salary.
• A Christmas and birthday gift.
• A discount on gym membership and access to the BUPA Employee Assistance Programme.
• Enhanced sick pay, maternity, paternity, and adoption pay.
• Regular socials, a Workspace office in central London and an open and supportive culture.