2 Positions Available

About the Organisation:

As a vital part of NHS Scotland, NHS National Services Scotland’s mission is to enable and support the delivery of better health and better care, working in partnership. We do this by providing a range of specialised support services that enable NHS Boards to focus their efforts on delivering health improvement and patient care.

Programme Management Services (PgMS) are part of NSS. We are one of the fastest growing centres of excellence in transformational change and programme management in the UK. PgMS are a strategic partner for NHS Scotlands health and social care.

We have over 220 staff covering disciplines including project and programme management, business analysis, Lean and user design. Our staff bring extensive experience in the design and delivery of complex national programmes and a proven track record in large-scale transformational change. Our experience includes a diverse range of programmes including the launch of new national health bodies, transformation of patient and diagnostic services across Scotland to the successful delivery of multi-million-pound capital construction programmes.

Recently our work has seen us redesign services to make them more responsive to patient needs, lead strategic programme that will underpin transformative healthcare delivery over the next 20 years as well as harness opportunities and innovations that emerged during the pandemic

The Post:

The Business Analyst role is an established role in our Service Design Hub established in 2019 to embed user centered design approaches in Health and Social Care projects across Scotland.

Whether evaluating an existing product or service, or generating insights and requirements for a new one, you will be expected to define and conduct whatever analysis activities are needed to identify opportunities for improvement and innovation. You will collect and analyse data related to systems, processes, and usage of services, interpreting these to make the case for change.

There is no such thing as a typical day, customer, or project, but you will be responsible for:

• Working with customers to plan, design and conduct business analysis using a variety of tools and techniques
• Assessing and mapping of user processes, services, and experiences, anticipating future requirements, uncovering areas for potential improvement, and the development of to-be product and service visions
• Turning analytical findings into business recommendations
• Assessing the potential impact and value of any recommended improvements / innovations
• Communicating your findings through appropriate analytical outputs including user journeys, service blueprints, target operating models, new systems, or processes
• Developing and delivering workshops with stakeholders

The Candidate:

• You will be an experienced Business Analyst with service transformation experience
• You will be happy working in a collaborative environment
• You will always be brave enough to ask the right questions and do the right thing
• You are happy working in the unknown and comfortable exploring different solution options before landing on the right outcome
• You will have excellent communication skills – confident communicating between the technical and non-technical
• Ideally you will have a recognised qualification such as LEAN/SIX SIGMA, but it is important that you have lots of hands-on experience and the right attitude to help our customers on their improvement journey.

Location and Working Pattern:

This post is based in either Gyle Square, Edinburgh or Meridian Court, Glasgow and Dundee.

However, it should be noted that NSS is currently in the process of relocating from Meridian Court to nearby Delta House, 50 West Nile Street Glasgow G1 2NP.

NSS currently operates a hybrid working model.

The work pattern is Monday to Friday, 37.5 hours per week.

It is a condition of this employment that you must live and remain a resident within the UK for the post in which you will be employed with NSS.

Benefits:

• The opportunity to work on projects that will improve NHS services for everyone who uses and delivers that service
• Great accredited and in-house training in all aspects of analysis and transformation that we commission to suit the needs of the team
• A flexible improvement focused team who supports each other in a real community of practice
• A competitive benefits package which helps you to balance life with work, as well as a generous pension scheme and discounts on leisure and shopping experiences

Further information:

To arrange an informal discussion, please email us at NSS.pgms-pmo@nhs.scot

Please note we are also recruiting for Lead Service Designer (123395), Service Designer (126512) and Senior User Researchers (139582)

Please note that unless there are exceptional circumstances, successful candidates will start on the salary scale minimum.

The interview process will be a two-stage process with a technical assessment followed by a panel interview for applicants who pass the technical assessment.

Closing date for completed applications is 30th May 2023.

Further information on NSS is available from: www.nhsnss.org

Please note that the majority of correspondence is sent by e-mail only, so please check your e-mail regularly (including junk folders).

NHS National Services Scotland is an equal opportunities employer and as committed participant in the disability confident scheme, guarantees to interview all disabled applicants who meet the minimum criteria for our vacancies